How Can We Improve Discretionary Effort?

Very few of us are giving 100% of our energy to our work. Most will give maybe 70-80%, but that extra “discretionary effort” to get the number into the 90’s is what truly moves the needle in people management. The productivity gap between how much we work and how much we could work costs the UK economy £6bn per year. Unlocking what motivates people to make that little bit extra effort is crucial. For me, a large part of unlocking someone’s discretionary effort lies in address